Shocking Customer service

For the last 2 months I have been struggling to get my life insurance payments sorted out and here, today, it is still not sorted even though I have sent banking statements proving that I am not in arrears and that the mistake lies with Discovery. It is not even month end (April) and they (Discovery life) has already deducted 4 premiums year to date and still I am getting emails that I am in arrears. I have spoken to 4 different consultants and they could see the extra payment but still Discovery keeps on saying that I'm in arrears regardless of what my banking statements says which a blind person will be able to read. I have subsequently logged a complaint with the ombudsman and have sent all my proof. My ultimate intention is to cancel this policy and every other policy, med aid, insurance that I have with Discovery because they are dishonest and basically *****ing from me and not to mention the shocking customer service.

Highly ****ed Client