Rude service and unfair Beneficiary handling

I am the nominated beneficiary of my late partner who passed away 13 Nov 2025.

Discovery voided the claim, first for non-disclosure then changed reason to manner of death. All cases were withdrawn with no convictions when policy was taken.

Yesterday 28 Sept 2026 I called 5 times. Consultants Kayla and Sherrly dropped my calls. Floor manager Talishka was extremely rude, spoke over me, cut me off and dropped my call while I was speaking. I was told they will not speak to me at all until I bring a Letter of Executorship, even for basic queries.

I am still mourning my partner and was treated with no dignity. I have lodged a formal complaint and requested QA to review the 5 calls.

I am waiting for Discovery to release the policy documents and call recording