Rude response from customer service

I did a quotation with their discovery life sales department and when the quotation documentation arrived I realised that they left out the vitality part. I called back and was told that I do not qualify for vitality and in light of that I told them I will not be accepting the quotation and therefore they should cancel it.<br> <br> The consultant, M Seotsanyana told me that if I do not sign the acceptance letter the life policy will not be activated and therefore debit orders will not be processed. I asked the consultant to make sure that it doesn't happened as calling back to sort out debit orders will be a problem.<br> <br> The opposite happened my account was debited and when I call the call centre the Lady who responded refused to help and dropped the call on me. I need this money returned immediately to my account as I have set it aside for my correct debit orders that has to be processed, and if they bounce I will have to pay penalties to the bank and I know discovery life will not compensate me for the penalties that I would have paid.