Rude Financial Adviser

I Contacted one of your Financial Adviser who I met vial LinkedIn and in June we made an appointment to meet, The 1st appointment he didn't pitch and didn't call I had to call him he had forgotten but he had sent a meeting request I had to drive from Soweto To Benoni for nothing, The 2nd appointment he was an hour late. I then took up a life policy, retirement optimizer and tax free savings account. He later also offered me a comprehensive car insurance policy which I declined but he was so rude at the reasons I gave him and said whatever which I found to be rude of him. anyway I then later realized I wont be able to afford them and cancelled, which I was advised o send a written letter, which I did and I cancelled both the optimizer and tax free savings, but only the tax free was cancelled, I didn't pay attention to that until recently when I was reviewing all my policies due to the fact I just lost my job, I then sent an written email asking for my life policy to be paused and retirement optimizer to be cancelled and I then received an email back saying I can only get back R550 and which there will still be deductions and asked for an explanation because to date I have paid R1500. Collen Ngcobo the financial adviser then called and laughed that I didn't understand, I was expecting him to be sympathetic and then explain but he didn't care about that he was just warried that he is loosing a client. I then hung up the phone when he was being rude and he called me back saying I am acting like a child and who did I send the 1st email to because I didn't send it to him that's why the optimizer was not cancelled. He had the letter infront of him and said I didn't cancel the optimizer I asked him to read the written letter which he did and said that I am crazy. I later got an whatsapp saying I quote "I will no longer be able to assist you moving forward. please ask a non arrogant consultant to assist you.