LM
Lesedi M

1 reviews | Active since Mar 2023

01 Mar 2023, 16:03

RUDE AGENT

I made an online quotation for a life cover, Shortly after that I recieved a call from n agent and I requested that they call me back at a specific time. I never got a call back. The next day I got another call and again I requested that they call me a different time,the same thing happened again. Today at 14:12 pm I get another call from a guy named Tim(Timothy) and I requested that he calls me back after 30 minutes because I was in the middle of something. At 14:53 He calls back , he was very disinterested, spoke like he is sleepy and he sounded very bored so I hung up (I am at work and I will not take time out of my precious schedule to speak with someone who is not interested) He calls back and say s why did you hung up and I respectfully tell him that he sounded bored and disinterested then he yelled over me (while I was still speaking) and said this is how I speak mam, what premium would you like to pay?

I found this very disrespectful because of your agent(s) @Discovery I will be taking my business else where clearly you don't need it.

0
Replies (3)
Discovery Life
Discovery Life's reply02 Mar 2023, 06:16
Official
Thank you for raising your concerns with us.

We have escalated your complaint to the sales team for an urgent investigation and assistance and we will provide feedback via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply02 Mar 2023, 06:16
Official
Thank you for raising your concerns with us.

We have escalated your complaint to the sales team for an urgent investigation and assistance and we will provide feedback via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply07 Mar 2023, 19:31
Official
Your complaint was resolved, and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life