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sM
sizakele M

1 reviews | Active since Dec 2015

30 Aug 2019, 21:41

*******- Double debit from my account

I am soooo frustrated, I app**** for life insurance in May. My application has been pending approval until the 08th of August. They sent a welcome pack on the 08th of August then on the 27th of August they convineintly debited my account twice. The explanation I got was that they debited my account twice because the start date of the policy was set to the 1st of July on their system. I'm failing to understand why the start date was set to the 1st of July when on the 26th of July they were still sending me back and forth with medical test results. I need my funds reversed! This is a *******!

0
Replies (4)
Discovery Life
Discovery Life's reply02 Sept 2019, 08:57
Official
Thank you for raising your concerns with us.

As discussed telephonically we are investigating your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life

Discovery Life
Discovery Life's reply04 Sept 2019, 11:41
Official
Your complaint has been resolved and formal feedback has been sent to you.

Regards,

Habibah
Discovery Life
sM
sizakele M's update04 Sept 2019, 11:52
Reviewer Update
I was contacted by your representative yesterday, she advised it was a mistake on her side that the policy start date wasn't updated accordingly and was going to request a refund to be processed. I haven't received funds in my account. Until then the complaint is not resolved.

Regards
Siza


Discovery Life
Discovery Life's reply04 Sept 2019, 11:59
Official
 I have emailed you an updated policy schedule showing the new date of commencement. The refund will reflect in your account in the next 3 to 5 working days. 
Regards,

Habibah
Discovery Life