Review for Discovery Life Insurance and Discovery Short-Term Insurance

I had a very frustrating and disappointing experience with Discovery Life and Discovery Short-Term Insurance. Over a week ago—possibly even longer—my broker sent them an email requesting the cancellation of my life insurance policy. That was already a delay, but more troubling is how they’ve failed to update my phone number in their system.

I’ve tried to update my number multiple times—online, over the phone, and I was even told that it had been updated across all their platforms. I got a new phone and started a new job last month, so this was important. Despite my efforts, they did not update it properly.

To make matters worse, Discovery went ahead and canceled my short-term vehicle insurance instead of the life insurance. I then had to go through the process of reinstating the vehicle policy, and again tried to speak to someone to ensure the life policy would be cancelled.

Eventually, I was transferred to someone who tried to convince me that the entire issue was my fault—that I was still liable for a 30-day payment period, and that Discovery wouldn’t refund me. They completely shifted the blame onto me, even though they failed to make the necessary changes I requested multiple times.

This experience made me feel gaslighted and ignored. It was incredibly unprofessional and shows a serious lack of accountability and customer service.