BM
Boitumelo M
1 reviews | Active since May 2021
14 Jan 2025, 15:24
Request to Remove My Contact Information from Discovery's Database
I would like to request the removal of my contact details from your database. I recently received a call from one of your consultants, Warren, who displayed extremely rude behavior by hanging up on me while I was still speaking. This is not the first time I’ve encountered poor customer experience from your team.
It appears that when your consultants receive a "no" from a client, they completely disregard customer service principles. This lack of professionalism is unacceptable, and I would prefer not to be contacted again.
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Replies (1)Discovery Life's replyOfficial
14 Jan 2025, 15:32Your complaint regarding the Financial Adviser’s conduct will be referred to our Distribution Complaints Team who handle advice and conduct related complaints against Discovery Financial Advisers. They will investigate the matter and provide feedback directly to you.
Regards,
Discovery Life
Regards,
Discovery Life
Discovery Life's reply14 Jan 2025, 15:32
Official
Your complaint regarding the Financial Adviser’s conduct will be referred to our Distribution Complaints Team who handle advice and conduct related complaints against Discovery Financial Advisers. They will investigate the matter and provide feedback directly to you.
Regards,
Discovery Life
Regards,
Discovery Life
