Refusal to amend policy and communicate why
Very poor service to amend a policy.
I requested a change in policy on the 2 May 2019, Recieved an updated quoted on the 6 May. Filled the forms. No reply was given and i found the quote was not amende d or any update given. I asked for an update on 6 June and 10 June by both my Life Policy salesrep who earns a commission and Christina and neither responded.
I sent it to discoverylife email and they tell me electronic signatures are not accepted. Seriously, a month later to get that response....
What are you guys shamming?
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Replies (2)
Discovery Life's replyOfficial
11 Jun 2019, 10:34Thank you for raising your concerns with us.
We are investigating your complaint and will provide feedback via email.
Regards,
Habibah
Discovery Life
We are investigating your complaint and will provide feedback via email.
Regards,
Habibah
Discovery Life
Discovery Life's reply11 Jun 2019, 10:34
Official
Thank you for raising your concerns with us.
We are investigating your complaint and will provide feedback via email.
Regards,
Habibah
Discovery Life
We are investigating your complaint and will provide feedback via email.
Regards,
Habibah
Discovery Life
Discovery Life's replyOfficial
20 Jun 2019, 14:23Your complaint has been resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply20 Jun 2019, 14:23
Official
Your complaint has been resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life