Refund Issue

I am writing to lodge a follow-up complaint regarding Discovery Funeral Insurance, as the matter raised in my previous complaint submitted in December 2025 has still not been resolved.

I cancelled my Discovery Funeral Insurance policy in December 2025, yet Discovery has continued to deduct money from my account, including a further deduction in January. Despite multiple emails sent directly to Discovery, I have not received any meaningful assistance. Instead, I am repeatedly referred from one person to another, and I am continually told that the policy was not cancelled, which is incorrect.

When I contacted your office in December, I was informed that the matter would be resolved and that I would receive a refund for the unauthorised deductions. Unfortunately, no refund was processed and Discovery has continued to debit my account again.

This ongoing situation is causing me financial and emotional distress. I have made every reasonable effort to resolve this directly with Discovery, but they have failed to take accountability or provide a resolution. And they also blocked my email I can't email them anymore