VM
Vusi M

1 reviews | Active since Feb 2024

08 Feb 2024, 08:18

R40M life policy *****/*****ulent beneficiary change

The most disheartening situation ever I sent an email to discovery regarding my late fathers life policy, when the beneficiaries of the policy were changed? Discovery responded with an email stating the beneficiaries have never changed since policy inception in 2008, problem is now that 1 of the beneficiaries was not born and the other the surviving spouse who at the time was not the wife as pointed out to discovery they responded by claiming popi act. The financial advisor vishalle hiralal sold more than 1 policy and he has had numerous complaints against him as I was told by a discovery investigator who told me off record before telling me that when they couldn’t give me the results of they investigation because of the popi act, Only to find out discovery has done nothing despite the forensic report.the wife was married with an antinuptual agreement that excludes accrual. Discovery head of legal told me that he can only give the results of they investigation

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Replies (2)
Discovery Life
Discovery Life's reply08 Feb 2024, 10:47
Official
Dear Vusi M

Thank you for raising your concerns with us.

This matter was thoroughly reviewed and resolved at the office of the Ombudsman. 

Regards,
Discovery Life
Discovery Life
Discovery Life's reply09 Feb 2024, 11:44
Official
Your complaint has been resolved and formal feedback was emailed to you.

Regards,
Discovery Life