GB
Gideon B
1 reviews | Active since Dec 2016
21 Oct 2020, 11:04
PROCESSES AND ADMIN ARE EXTREMELY IMPORTANT; THE DISABLED MEMBER WHO CONTRIBUTED TO THE FUND LESS SO...
For a total lack of empathy, lack of service, empty promises and an outright refusal of your disability claim renewal (because the forms were completed too early!! YOU HAVE TO COMPLTE THEM AGAIN) please contact Thembinkosi Mathebula at Discovery. For a complete and utter lack of communication and service please contact Stephen Rakoma at Discovery. THIS IS THE SECOND YEAR IN A ROW THAT MY BENEFIT HAS BEEN STOPPED WITHOUT WARNING AND MY DEBIT ORDERS ARE RETURNED FOR A LACK OF FUNDS IN MY ACCOUNT.
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Replies (1)Discovery Life's replyOfficial
21 Oct 2020, 14:09Thank you for raising your concerns with us.
We have escalated your complaint to Group Risk Team since it is related to your Group Risk Plan. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Habibah
Discovery Life
We have escalated your complaint to Group Risk Team since it is related to your Group Risk Plan. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Habibah
Discovery Life
Discovery Life's reply21 Oct 2020, 14:09
Official
Thank you for raising your concerns with us.
We have escalated your complaint to Group Risk Team since it is related to your Group Risk Plan. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Habibah
Discovery Life
We have escalated your complaint to Group Risk Team since it is related to your Group Risk Plan. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Habibah
Discovery Life
