sC
silindile C

1 reviews | Active since Sept 2015

24 Mar 2017, 07:35

premium increase

<p>policy number ********** 382</p> <p>discovery life automatically added vitallity for me without my consent,when i had cancelled it january 2015</p> <p>im due for a cashback in April ,to my surprise im no longer entitled to it as i cancelled vitality,i was not told that if i remove vitality then i forfeit cashback</p> <p> </p> <p>this morning,i was debitted double.my monthly premium is R236 -but they debitted R532 x2</p> <p> </p> <p>i want my money back and i want the policy cancelled</p> <p>i have requested to speak to a manager 3 days ago,till today -he is not available.</p>

0
Replies (2)
Discovery Life
Discovery Life's reply24 Mar 2017, 09:22
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback via email.

Regards,
Habibah
Discovery Life

Best regards,

Discovery Life
Discovery Life's reply29 Mar 2017, 11:13
Official

We confirm that your complaint has been resolved.

A formal resolution letter has been sent to you via email.

Regards,

Habibah
Discovery Life

Best regards,