Poorest service by far

I actually did not want to give a 1 star rating... Service is to poor for 1 star. At the 29 June 2020 n resigned and completed my benefit wirhdrawel form. Never received any feddback from their side. Trying the call centre is a hopeless case if you manage to get through. I got through today and briefly spoke to a consultant who asked me to hold on for a minute... after 15minutes listening to music i put the phone down. This is the ***kest service i have had in years. Johan ***