Poor service when wanting become a member

Good Day

I am typing this review for my mother who has struggled for 2 weeks now to get a response from one of the Discovery agents in Velddrif/Laaiplek. Her name is Carien Gortmaker. My mom had to go back to the offices because she did not make any effort to email or contact her via phone. She said that there is problems and that she would get back to my mom the following day at 16:15. My mom went back and again a no-show. My mom went the next day AGAIN, and yet again a no-show. My mom then left her phone nr again after she already gave it and to this day no call backs.

This is unacceptable guys. If this is the type of service we get from you, then maybe we should go back to Fedhealth? Get this problem rectified ASAP.

Regards, Dewald ********** 2884

PS, you can phone my mom on ********** 518.