POOR SERVICE FROM DISCOVERY LIFE

I have a Discovery Classic Life Plan since 01/03/2008. in August 2025 I app**** to make a change to the policy and to adjust the monthly payment due to financial challenges. The quote was sent to me which I accepted and signed and emailed to the call center. However since then I have received no assistance , neither was the monthly payment adjusted as promised. A work and travel questionaire was requested which I completed and emailed. on the 1st of January 2026 the my accounted was debited with an amount of R2001.36 which is an increase. I contacted the Call Center on Tuesday the 6th of January 2026 Ref ***. I was promised a call from the team leader and an escalation to my query. nothing happened. I called again on Thursday 8th of January 2026 , Ref ***. I was again promised a call from the team leader. Nothing happened. I am very disappointed at the service. i also want to add that the Financial adviser allocated to me called me and had no idea about the request I had made. He asked me to resubmit the documents to him. why should I , when the documents were supposed to be on file. I have no option but to submit a complaint and hope that this receives full attention. Since end August , my concern is the amounts that I have paid and i Require a re-imbur*****t. POLICY NUMBER : ***