1 reviews | Active since Oct 2019
Poor service from a broker
I'd like to raise a concern regarding the service I've been receiving from my broker. I requested quotations for funeral cover and education protection for my son over a month ago, and I'm still waiting for feedback.
I understand that some processes may take time, but I don't think it should take this long just to receive quotations, especially without any meaningful updates.
I would therefore appreciate it if you could please allocate a new broker to assist me going forward. If that is not possible, I am more than happy to move my policies to a different service provider where I can receive more efficient and responsive service.
Please let me know how we can resolve this.
Dear Ms. M
Thank you for bringing your concerns to our attention.
We note your dissatisfaction with the service received from your broker and your request to be allocated a different adviser. To enable us to investigate the matter and provide appropriate assistance, could you please provide the following information:
The name of the broker/adviser you have been dealing with.
The date on which you first requested the funeral cover and education protection quotations.
Your preferred contact number and email address for a new adviser to make contact.
Once we have received the above information, we will investigate the matter and provide feedback directly on email.
We apologise for the frustration and inconvenience caused and look forward to resolving this matter as quickly as possible.
Regards
Discovery Life
Dear Ms. M
Thank you for bringing your concerns to our attention.
We note your dissatisfaction with the service received from your broker and your request to be allocated a different adviser. To enable us to investigate the matter and provide appropriate assistance, could you please provide the following information:
The name of the broker/adviser you have been dealing with.
The date on which you first requested the funeral cover and education protection quotations.
Your preferred contact number and email address for a new adviser to make contact.
Once we have received the above information, we will investigate the matter and provide feedback directly on email.
We apologise for the frustration and inconvenience caused and look forward to resolving this matter as quickly as possible.
Regards
Discovery Life