1 reviews | Active since Nov 2023
Poor service
In November I enquired for a life policy, which I was happy about and with the agent I requested for my first debit to be on the 25th of January. Yesterday I got a call, email and sms stating that I’m in arrears but I’m puzzled because my salary is paid into my discovery bank account. I did ask the agent yesterday if the debit a day before the 25th or on the 25th and she said on the 25th. I went on to tell her that when the 25th are on a Saturday I only get paid on Saturday and not the 24tg and she agreed that they won’t debit on the 24th. This morning I still get the same email stating that my life policy is in arrears but I requested the lady to debit the amount yesterday
That still not happened but you here sending multiple emails for inconsistency and poor level of service.
Should I pass on then my family will be told that I was in arrears on my life policy which is not true and your systems are just inefficient and worrying.
I doubt I’ll still want to continue with the life policy and I will also cancel my medical aid and banking because your service is worrying me now
So disappointed
We acknowledge your concern and are looking into it. Our team will provide feedback via email.
Regards,
Discovery Life
We acknowledge your concern and are looking into it. Our team will provide feedback via email.
Regards,
Discovery Life
Clearly you’ll made a decision of debiting my account this morning without my authority. No steps were taken to keep me as client but your solution was to debit me without consulting me or getting my permission.
I never even stated that I want to keep and proceed with the product
Can my money be reversed back to my account and cancel this policy!!!!!!!!!
The following products that I will be discontinuing using will be the bank account and medical aid
Clearly you’ll made a decision of debiting my account this morning without my authority. No steps were taken to keep me as client but your solution was to debit me without consulting me or getting my permission.
I never even stated that I want to keep and proceed with the product
Can my money be reversed back to my account and cancel this policy!!!!!!!!!
The following products that I will be discontinuing using will be the bank account and medical aid
I’m not a fool. I got a call on the 29th requesting for a force debit order for the 30th and that didn’t happen. That’s why I laid a complaint but you still have the audacity to lie that the was insufficient funds when I got paid on the 25th. How is that possible ?
Then you went as far as to debit my account on the 31st and I never gave you guys a go ahead or authority.
You never wanted to retained me as a client but you went on to do an ********* conduct that is against consumers act
Kindly cancel my policy as requested
I’m not a fool. I got a call on the 29th requesting for a force debit order for the 30th and that didn’t happen. That’s why I laid a complaint but you still have the audacity to lie that the was insufficient funds when I got paid on the 25th. How is that possible ?
Then you went as far as to debit my account on the 31st and I never gave you guys a go ahead or authority.
You never wanted to retained me as a client but you went on to do an ********* conduct that is against consumers act
Kindly cancel my policy as requested
Regards,
Discovery Life
Regards,
Discovery Life
As promised kindly refund me my premium
As promised kindly refund me my premium