LN
Louise N

1 reviews | Active since Jun 2015

19 Jun 2015, 14:14

Poor service

Practicing as a dentist since 2000 I was covered by PPS with an income protection and business continuation plan. I was very happy with the service PPS gave me as I was reimbursed within two weeks if I had to be booked off for medical reasons. In 2012 I was convinced to move my cover to Discovery, promised lower premiums and service similar to what I had. This proved disastrous! I underwent an emergency operation the 20th of March, was booked off for 6 weeks, and after 3 MONTHS still haven't received any kind of re monition as Discovery is still investigation the case to try and find a reason to turn down my claim. As I have never received any treatment or had any problems with my neck before the operation, I had full confidence that I would be covered for my loss of income. I find it shocking that I am being treated in this manner! <div><br></div><div><em>(Supplier name changed from Discovery Insure to Discovery Life by Hellopeter.com)</em></div>

0
Replies (1)
Discovery Life
Discovery Life's reply23 Jun 2015, 11:15
Official
Hello louise.nel99,

We acknowledge receipt of your post and confirm that it has been escalated to the Claims department for urgent feedback directly to you.

Regards,

Habibah
DISCOVERY LIFE