Poor Service
<p>I requested a new policy with Discovery but I wanted my policy with Metropolitan to be moved over and on that account i would accept the policy.Suddenly i am getting money transfered from my account not even a monthly debit.R1000 ****** from my account!I have contacted the broker and nothing happens no response at all.I call your call center and the staff are condecending.I dont want this policy and I want all my money back as my original request was not actioned!I never received policy documents and i have never spoken to anyone about this policy.I have enquired and I am in my rights for a full refund.FAIS states that If i have not received documents in 30 days the policy is null and void and my request was not done correctly as I know that one policy cannot replace another.</p>
Thank you for bringing this to our attention.
Please be advised that we have made contact twice today, however to no avail.
We are unable to pick up any of your details on the Discovery Insure portfolio, please contact us on *** for assistance.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
Please be advised that we have made contact twice today, however to no avail.
We are unable to pick up any of your details on the Discovery Insure portfolio, please contact us on *** for assistance.
Regards,
Sakhe
Discovery Insure
I find this deeply concerning that you cannot pick up the details via My ID number.
The reference I have received is noted at ********** 114.The policy has been cancelled but I want all my money back as this is pathethic and *********.
I find this deeply concerning that you cannot pick up the details via My ID number.
The reference I have received is noted at ********** 114.The policy has been cancelled but I want all my money back as this is pathethic and *********.
Please be advised that you have not provided your ID number on this review.
We have however referred your concerns to Discovery Health to assist you.
Please be advised that you have not provided your ID number on this review.
We have however referred your concerns to Discovery Health to assist you.
Thank you for raising your concerns with us.
We are investigating your complaint and will provide feedback to you via email.
Regards,
Preveshen
Discovery Life
Thank you for raising your concerns with us.
We are investigating your complaint and will provide feedback to you via email.
Regards,
Preveshen
Discovery Life
Your complaint has been resolved and feedback has been sent you via email.
Regards,
Preveshen
Discovery Life
Your complaint has been resolved and feedback has been sent you via email.
Regards,
Preveshen
Discovery Life
This has got to be the worst service I have ever recieved,At no time did i say that I dont want the life policy!!!!If you had investigated properly you would have known that this is about your investment policy!Even the Executive CEO office is not assisting.
I have given you guys now the opportunity i am not taking this to the ombudsman!
This has got to be the worst service I have ever recieved,At no time did i say that I dont want the life policy!!!!If you had investigated properly you would have known that this is about your investment policy!Even the Executive CEO office is not assisting.
I have given you guys now the opportunity i am not taking this to the ombudsman!
Now taking to the ombudsman as I am within my rights!I cant believe this
Now taking to the ombudsman as I am within my rights!I cant believe this
As discussed with the Mrs Smith on the 20th of July 2017, we have referred the complaint to our Discovery Invest Team for further assistance.
Regard
Preveshen
Discovery Life
As discussed with the Mrs Smith on the 20th of July 2017, we have referred the complaint to our Discovery Invest Team for further assistance.
Regard
Preveshen
Discovery Life