Poor service

I missed one debit. Then contacted their call center and handled this matter according to the advice I received. Two days later, I’m informed that my benefits have been suspended. When I point out the inconsistency, they send another email that doesn’t mention the suspension but still talks about reinstatement of the policy. I asked them to call me to clear things out, instead they keep sending contradictory emails. Now I don’t know what is going on.