Poor Service

I'm a Discovery client who had medical aid, vitality and life cover. When I changed jobs in August the medical aid was cancelled and was not aware it also affected my vitality as I was paying for it not my employer. An agent called to confirm cancellations and advised that I can link my vitality to my Life policy. I sent an email to the Discovery life and there was no response for about 4 days. I received a call from vitality and the lady assisted to get the Discovery life to assist. I was told I have a grace period on my vitality and can be reactivated effective 1st September and send me a different quote that changed everything on my policy because I wanted to include vitality, I didn't have a problem. The lady told me everything will be sorted asap, this was around the 19th of August. On the 31st of Aug I get an email telling if I want my vitality to start on the 1st of Aug I need to pay arrears, this is the last day of Aug. Which means nothing has been done for the past two weeks. I have paid for programs on my vitality which I made it clear as to why I can't afford to loose it. Discovery life department has provided me with poor service and I'm really not pleased!