Poor Life Policy Payout / Service

Dear Discovery Life

You are quick to sell a life policy ****erally in hours) to a new client yet you never tell your clients how hard it will be for their relatives to submit a claim nor how long they will have to wait to receive any money from their years of policy payments.

I am writing this review on behalf of a friend (he hates making an issue out of anything) but his child's Mom (his ex-girlfriend) passed away 1 November 2020 and had a life policy with yourselves, clearly stating him as a 5% beneficiary and his child as a 95% beneficiary. He has been jumping through hoops to get this policy paid out so he can provide a better life for his child...but no, every other week you come up with another piece of paper that you need and which he needs to find. (As a tradesman his boss gives him zero downtime so for him it means unpaid leave/hours, which he can ill afford)

He has completed all the relevant paperwork, she died of natural causes according to her death certificate. Clearly, based on your continuous demands for different paper work, the police, coroner and/or funeral company did not follow proper procedures (I make this assumption as your requirements for various paperwork has been ridiculous) This man, is a tradesman, does not earn enough money to cover all the expenses required to raise his 11+ year old child. Fortunately he has a niece who assist him financially. I am PLEADING with you, pay out his money, his stress levels are through the roof as his child's Mom was the main bread winner and he contributed what he could afford each month, which was the child's school fees.

PLEASE NOTE: I HAVE NO BENEFIT COMING TO ME in writing this plea, but to watch him stress month after month about school fees, food and rent is just not fair or right. Never mind if the child needs medical care, which he cannot afford at all.

HELP him please. I have not mentioned any names etc as its not my place to put him or his child in the public eye nor to reveal their personal information online.

I would really appreciate it if you would contact me, so I can tell you who he is and for you to give him priority. He has a bad heart and everyone fears that his child might get orphaned as a result of his financial stress.

Kind regards Ingrid