Poor handling of my 1 month still outstanding request

I would like to voice my displeasure regarding the poor handling of my request to move my vitality from my medical aid to my life policy. There seems to be a lack of cohesion between Discovery Life, Discovery Medical aid and Discovery Vitality on the handing of my request which has been ongoing for a month now. These 3 divisions operate as if they’re separate companies. If I wanted that experience, I would just join 3 separate companies.

I’m tired of making calls to the call centre where I either get through to an agent who is on mute or an agent who blind transfers me to the next team where I have to reiterate my request, get promises its been resolved and here we sit in the new month still not resolved. I have completed the necessary forms required to add vitality to my life policy, accepted the new quote and premium.

So once again here is my request: I made my mother the principal member of my medical aid and I have left the scheme however, I wanted to keep my vitality and transfer it over to my life policy, keep my points, benefits, and policy number. I do not want my mother on vitality.