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Emile F

1 reviews | Active since Jul 2018

31 Oct 2024, 09:19

Poor Customer Service by Discovery Staff

I have been trying to apply for a small life insurance since 18 September 2024, to no avail, even after getting all medical reports from all my doctors and specialist as was requested in the beginning when I first approached Discovery.

Two staff members have been given me the run around for weeks , by the one and more than a month by the other one. STILL NO FINALITY ON MY REQUEST FOR INSURANCE COVER. ITS A PITY I CANT SCORE DISCOVERY ZERO

SEE MY LATEST EMAIL .

Hi Shakira which is (***)

I am really disappointed in Discovery, are they discriminating against me, as a Prostate cancer diagnosed person, even though my test results have shown positive results, since my treatment.

As I mentioned before, I have been struggling to get this resolved since 18th of September 2024, and you promised me this won't happen again, especially not by you.

Nothing has changed, between you and Lekometsa Keith Khalikane.

I think I will go to Discovery HEAD office tomorrow, and lay a formal complaint.

Bear in mind, that I am a Discovery Client.

Can't believe Discovery is giving me this treatment.

Thank you

Emile Ferris

0
Replies (2)
Discovery Life
Discovery Life's reply31 Oct 2024, 09:33
Official
Thank you for raising your concerns with us.

We are investigating your complaint, and we will provide feedback via email.

Regards
Discovery Life
Discovery Life
Discovery Life's reply07 Nov 2024, 16:47
Official
Your complaint has been resolved and formal feedback was email to you.

Regards,
Discovery Life