Poor customer service/ Breach of personal information/ lack of urgency

I am absolutely disgusted with Discovery. I have a life insurance policy and vitality with them. In November 2020 I received an email regarding a double debit for December and January. The 1st of December the double debit went off my account. However, early in January my broker contacts me regarding a missed premium. I was highly upset and sent them screenshots that the double debit went off my account. They tried to resolve it with Discovery, however Discovery lack and urgency in resolving this. 12 days later upon requesting feedback, did I get information that the R10 increase for vitality's annual increase was not considered when the double debit instruction was given. SO DISCOVERY, IF YOU CANNOT FORSEE THE INCREASE, WHY HAVE A DOUBLE DEBIT IN PLACE! Anyway thinking this was resolved, despite not getting an apology, TODAY I get an email from a person of a different broker claiming I have an unpaid premium! Is this not a breach of the protection of personal details???? How did my information end up with a broker that is not my broker. I am then told to ignore this! I will not ignore this... I want someone senior from Discovery to contact me!