Poor Communication and Bad Service

I was informed by Discovery that I needed a medical completed as my life policy exceeded the no medical parameter. I was informed that a nurse/medical examiner would do the medical last week, the person didn't pitch because they were looking for my office in JHB, I am based in Cape Town. One would think Discovery would get a simple thing like this right?? Today I was left waiting for 45 minutes before I was contacted by their medical examiner in Cape Town to tell me that they appointment was booked for 11h30 when in fact it was booked for 10h30. Again a whole lot of miscommunication. Poor service Discovery and signs of a monopoly not taking care of their customer base. <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Life by Hellopeter.com)</em></div>