Poor and Pathetic Service

After resigning I was advised that my information would be sent to discovery which was completed by my employer HR team. I called and was advised that it was not sent and I followed up only to be informed that it was. I was sent an email from Discovery in which it was stated I will receive a secure WhatsApp to initiate the withdrawal process. I waited for days and even did a follow up and was informed to await the WhatsApp when I called. Having still received no response or WhatsApp I called and was advised again to wait for the WhatsApp as there was a system error which I did. I called back today and have now been informed it is an sms link, I am out of the country and my number is not working, had I been told this I would have advised. Now you want me to fill forms to get the withdrawal after been misinformed by your email and operators. I cannot accept that. Furthermore I am calling using my money, your agents have not once bothered to call me or even offer to. Your social team says they escalating yet I get no calls as promised. Sunaid, the last operator I spoke to was rude and is making the call personal yet she is the client facing representative of Discovery, please train your staff. None of my remarks are personal and my frustration is with Discovery and it’s pathetic service delivery. I need this sorted out now. Send my sms link to my cellphone number here in the UK so I can finalise this matter.