Poor After Sales Support

I am having a lot of issues with Discovery lately. If it is not Discovery Bank it is Discovery Life.

I phoned discovery life to asked them questions about my life policy and integrated products (straightforward questions) however they can not answer them. They told me to contact my financial advisor. I pulled my latest policy documents, tried to phone them, they did not answer. I emailed them, they did not respond. I have now followed up.

The irony is, I went and "signed up" for a new life quote, they phoned me in 6min. But they are still unable to answer my questions about my life policy.

I am really struggling with Discovery and their subsidiaries and their non existent after-sales support, I really expected more from a big Institution. I really hope someone can help me here and answer my questions.