Poor After Sales Service & Misleading Advice

<p>A salesperson from Discovery Life (Tshepiso Mo***eng) called me and convinced to change my Life Insurance service provider from Liberty Life to Discovery Life. He advised me of the benefits of this policy and the main selling point (and the reason why I took up this policy) was the fact that he told me that I will get 25% cash back on ALL my grocery purchases at Pick 'n Pay or Woolworthes. Since I have found out the truth, I have sent numerous emails (between 5-8). On most occasions he responds back via email, promising me that he will call back at scheduled times but he has not delivered. I am extremely disgusted by the misrepresentation of a consultant of such an established financial organisation. I also requested a quote for another product and I have been waiting for 2 weeks after sending them all the necessary documentation promptly. I have followed up several times and the matter has also been escalated to management yet nothing is being done and nobody is getting back to me. </p>