Policy Update Request Takes Nearly A Month - Without Result

I requested a policy update to include my husband on my existing Discovery Life(DI) insurance policy. This was done 2022/10/20. I had back-and-forth emails that the various consultants kept on answering with incorrect quotes or reading and responding without answering my query - this is a direct result of not having a dedicated agent dealing with a single quote. I had to escalate to DI's complaint dept to get the correct quote (after 4 misquotes) and proper answers to my questions. On 14 Nov I am told we both need medical exams and a broker will call. When I ask why, I am told it's just a necessity when making a change. I told her it's not a change for myself and only the addition of my husband. But she could not provide a better answer. I received a call yesterday that my phone ID'ed as Discovery. It rang twice and hung up. No second call was received nor an email follow-up. It is now 17 Nov and I am still waiting on DI to get in touch with me. I wanted the policy change to take place by 01 Nov but it seems doomed to never take place. I have all but given up and have already sought quotes from two other providers who wont make me jump through hoops and can do all of this simply online without a medical test for no reason. Using DI's in-house complaints portal doesn't work. I'm back at square one with nothing to show for it. Terribly disappointed with DI and disgusted with the treatment by their consultants.