BA
Bradford A
1 reviews | Active since Oct 2018
05 Dec 2022, 12:54
Policy Cancellation - ******* Service.
Cancelled a life policy in October 2022 completed all processes 100%. Recieved acknowledgement and policy would be cancelled and no premium would be deducted for next month. What happens premium gets deducted , policy not cancelled!! Policy cancelled when I phoned and asked why had it not been cancelled. Get a ref number and never hear from them for 4 days. Phone again and get told policy was only cancelled after 2nd December 2011...!!!!! Shocking ******* service, I have already cancelled 4 different policies with Discovery as there service is generally ******* all round...More policy terminations on the way.
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Replies (2)
Discovery Life's replyOfficial
05 Dec 2022, 13:20Thank you for raising your concerns with us.
As discussed with the policy owner the complaint has been resolved and formal feedback will be emailed to her.
Regards,
Habibah
Discovery Life
As discussed with the policy owner the complaint has been resolved and formal feedback will be emailed to her.
Regards,
Habibah
Discovery Life
Discovery Life's reply05 Dec 2022, 13:20
Official
Thank you for raising your concerns with us.
As discussed with the policy owner the complaint has been resolved and formal feedback will be emailed to her.
Regards,
Habibah
Discovery Life
As discussed with the policy owner the complaint has been resolved and formal feedback will be emailed to her.
Regards,
Habibah
Discovery Life
BA
Bradford A's updateReviewer Update
05 Dec 2022, 14:42Thank you for responding so soon. Its so sad that discovery does not respond this quick when issues arise on there own internal platforms, even internal escalations are left for days without customer feedback - Its only when one complains externally that the customers complaints are taken a little more seriously. 2nd December 2011 was meant to be 2nd December 2022.
BA
Bradford A's update05 Dec 2022, 14:42
Reviewer Update
Thank you for responding so soon. Its so sad that discovery does not respond this quick when issues arise on there own internal platforms, even internal escalations are left for days without customer feedback - Its only when one complains externally that the customers complaints are taken a little more seriously. 2nd December 2011 was meant to be 2nd December 2022.