Phakama and Discovery Partnership does not work for me

I have a funeral policy with Discovery for me and my father. My father passed away on 19 Oct and I was told by discovery to get a refund from Phakama. I have been struggling for the past 3 DAYS going back and forth between Discovery and Phakama to get hold of them, and when I finally did today, I was told to send ANOTHER email - which I did even though the first one sent a few days ago has still not been responded to. I know the policy was only two months old and I am unable to claim, but I need a refund please, and my father to be removed from my current policy. Please can ANYONE give me feedback as to when this will happen? How long does it take???? I have NEVER had any bad service from Discovery, but PHAKAMA is the WORST!!!! Discovery you should please reconsider them, their service is down the drain. Phakama does not respond or give feedback.