PAYMENT DELAY WITH MEDICAL PAYMENT WAIVER *** CLAIM 66850

I am truly and utterly disgusted with the "NO SERVICE' I am getting from Discovery Life. I have a Medical Payment Waiver with them and nearly every single month they either pay late or there is some sort of lame excuse with the payment. Please note, my Medical Aid Contribution of R7 816.00 gets deducted from my bank account on the 1st of every month and today is the 2nd of June and still no payment has been made BUT, the debit order for my Medic Aid has gone through. I phoned Discovery Life just after 8H00 this morning to ask what was going on and was told it was approved but they don't know why it has not yet been paid over. When I got home from work I received an email to say that this matter will now only be looked at on Monday, 5th May 2023. HOW CAN THIS BE ACCEPTABLE??? Will they clear may name if my other debit orders where send back?? I don't think so!!!!! I now had enough of their disgusting service, ignorance and incompetence and INSIST that from now on my Medical Payment Waiver gets paid over by no later than the 28th of each month and I will not accept it any other way, as they can clearly not keep to their contract!!!!!!!!! ENOUGH IS ENOUGH!! Let's face it, Medical Aid is not cheap any more and for me to carry R7 816.00 every month because they are *********** and have lame excuses, is TOTALLY UNACCEPTABLE. I need my payment, and I need it immediately. ALSO, I need a confirmation letter from them that the payment will from now be made latest on the 28th of every month. Clearly, I HAD ENOUGH!!!!!!!