AB
Andre B

1 reviews | Active since Feb 2012

03 May 2017, 10:00

Payback paid into wrong account

<p>I'm not gonna bad mouth the entire D-Life group. And will not make this a long review.</p> <p> </p> <p>But I must just utter my shock.</p> <p> </p> <p>2 months ago I updated my Banking details with D-Life. No issue. Was easy. Went through. Debit order went off, twice already! </p> <p>I'm happy.</p> <p> </p> <p>So a few days ago D-Life sends me this REALLY nice and unexpected letter telling me my Cashback will be paying out - LIKE AWESOME!</p> <p> </p> <p>Guess what they did... they paid it into my old account.</p> <p> </p> <p>Now please tell me - HOW DO YOU SUCCEED IN DOING THAT?</p> <p> </p> <p>When you have the coirrect details?</p> <p> </p> <p>I really hope they would solve this today and that the money would be paid and reflect in my account today still.</p> <p> </p> <p>That would be all.</p>

0
Replies (2)
Discovery Life
Discovery Life's reply03 May 2017, 10:40
Official

Thank you for raising your concerns with us.

As discussed telephonically we are investigating your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life

Discovery Life
Discovery Life's reply03 May 2017, 11:16
Official

We confirm that your complaint has been resolved.

Formal feedback has been sent to you via email.

Regards,

Habibah
Discovery Life