dW
duncan W

1 reviews | Active since Jun 2013

07 Apr 2016, 14:46

payback

how it started last year I changed my bank account from fnb to standard bank Debit orders went off the correct account ( standard bank ) however the pay-out went into the old fnb account. And I have no way of getting money out of the account ( duo to discovery's mistake ) this was lodged with discovery on the 2nd of march. Discovery said they will do a reversal and then repay into correct account. Today is 24 days later and it is not resolved <br> <br> this morning I was informed by discovery that they paid before account was changed. however I send them proof that account was changed 2 months before pay out <br> <br> mail no *** ref no ***

0
Replies (1)
Discovery Life
Discovery Life's reply07 Apr 2016, 15:59
Official
Hello duncan wilson,

Thank you for your post.

Your complaint has been brought to the attention of the Discovery Life Complaints team today. We are therefore conducting an investigation and will provide you with feedback via email.

Regards,

Precious
DISCOVERY LIFE

Best regards,