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Brian L

1 reviews | Active since Mar 2009

01 Jul 2021, 17:23

Pay, pay, pay and get ZERO service

Pathetic - No service from Discovery Life. I've been paying my Discovery Life policy for 20 years. June was Payback month. June has come and gone and zero Payback. I took payment relief last year at the start of the Covid Pandemic that I agreed would come out of my Payback. The documents were signed and processed. Why do I have to chase Discovery for a benefit that I pay for? Have phoned the call centre twice now. Surely they should communicate with me as to why they are not making the payment? I am depending on the money.

0
Replies (3)
Discovery Life
Discovery Life's reply02 Jul 2021, 09:16
Official
Dear Brian L

Thank you for bringing this to our attention and allowing us the opportunity to assist you.  The matter will receive the urgent attention it deserves.

Regards

Precious
DISCOVERY LIFE

BL
Brian L's update08 Jul 2021, 13:56
Reviewer Update
Matter has been resolved to my satisfaction. However it shouldn't have got to a stage where I had to complain to get the service I pay for. If Discovery Life had been proactive instead of reactive and communicated with me then I wouldn't have resorted to this platform.
Discovery Life
Discovery Life's reply08 Jul 2021, 15:14
Official
Dear Brian L

We are happy to have resolved this matter to your satisfaction.  A formal resolution letter for your complaint will be sent to you. 

Regards

Precious
DISCOVERY LIFE