Pathetic service from Discovery financial broker

In mid February this year I asked Ziphozonke Miya at Discovery Life to quote me on a life policy. She quoted just over R400 without vitality and R617 with vitality. I accepted it with the vitality option. At the end of February I called Ziphozonke to change it to the offer without the vitality option. She promised to amend it before the first debit order was set to go off my account on the 1 April 2019. I sent Ziphozonke a follow-up email in March to remind her to remove the vitality option.

Sadly, my debit order went off for the full amount of R617 which still included the vitality option. I tried calling Ziphozonke but could not reach her telephonically. I sent her an email but no reply. I then sent an email to DC Admin and their reply was that they could only remove the vitality option for the following month which was May. I politely rejected this and insisted on a credit or refund for April, as I had given Ziphozonke enough time to change it and she had given her word that it would be done. At this stage, I wasn't too concerned and felt it was something that could be easily sorted.

Ziphozonke then finally got back to me with a new quote. She stated that without the vitality option, the premium would increase to R715.88, I checked the policy and saw that she was still including the vitality option. I told her to remove the vitality option and I will accept the new quote. I'm not sure why but she stopped liaising with me and once again another debit order went off for R617 on the 1st of May 2019.

I've had no further communication from Ziphonke. To make matters worse, I filed a complaint online with Discovery Life 2 weeks ago but received no feedback at all! Definitely going to take this matter further. Discovery Life you suck at service!