Pathetic service from discovery claims

I sent in a claim with all required documents. Received an auto reply that I will get feedback within 2 to 5 days. (never received any) after numerous calls i finally got an answer (11 days later). Requested an urgent confirmation of payment to beneficiary as we were on a timeline and behold still nothing received at the time writing this review. Keep getting promises that my requests has been escalated and will receive reply shortly but nothing happens. Customer service no longer exists at Discovery