Pathetic service from discovery

I am very disappointed with the service I have been getting over the past few years. My father took out a funeral policy in 2017 for him, myself and my brother. Everything went to **** when I turned 21 and asked them to put me on the policy again. We completed the forms and thought everything was fine. My father has been paying for all 3 of us all these years, only to find out 4 years ago that I was never added so where did my fathers money go. I struggled until last year December to get somebody to help me. Luvuyo Banda who is no longer working for discovery came to us and we signed lots of paperwork and exchanged emails as I have authorization over my fathers affairs due to medical reasons. He then said that everything is sorted and we believed him. Beginning November 2024 we received a policy that is totally incorrect. Luvuyo gave us 2 policies , one with only my father on with the wrong benefit amount and beneficiary and one with my father again, my brother and me and my father is the beneficiary as well. So if something happens to my father both his policies is going to be paid out to him. Is he supposed to arrange and pay his funeral when his dead ? Sandisiwe Benya who is supposed to be our new financial advisor contacted me on 13 November 2024 and I explained everything that is wrong and what needs to be fixed. I emailed her all the papers I have as well as all the emails and whatsapps from previous consultants. I either got no response from her or her excuse was she is not in office. I was fed up and asked her to refer me to someone who is willing to help me and she send Eyethu Mbilase number on 22 November 2024. I once again explained everything to her and forward every mail and forms I had to her. I even took the policy and typed out how it should look. They couldn't spell Brackenfell or my street name or get the postal code right which was provided to them. She could not understand why Sandisiwe would send me her number as she is only an office administrator and only have access to certain things. Every time I asked for an update I would only get an email that she send to Sandisiwe to update the address details, and that was like every day. Nothing was ever mentioned about the wrong beneficiaries or wrong benefit amount or why there is 2 policies. Eventually she send me forms to complete to fix the beneficiary and to make the 2 policies 1. I send everything to her on the 5th of November 2024 and every time I ask for an update, I get nothing. When I phone or contact Sandisiwe she ignores me or it goes straight to voicemail. I still haven't received any news on the funeral policies, I don't know if it is fixed and my father is just paying every month. My father is not a very healthy man so what is going to happen when he is dying, then they are just going to throw their hands in the air and say sorry we can't help you. I am fed up with the pathetic service I have been getting, which is none at all and would definitely not refer anyone to take out a policy by discovery. I asked for their manager or supervisor or someone higher than them to contact me or give me their contact details so I can contact them, yet again I have received nothing at all. Can someone from discovery who is willing to help me and actually going to do their work please contact me or should I rather cancel everything by discovery.