mY
michael Y
1 reviews | Active since Oct 2022
14 May 2025, 11:24
Pathetic service discovery!
Can someone who is not programmed like a robot call me from Discovery Life? Someone who has a human brain and does not read a script like a robot!! been paying over 8k a month for 10 years and trying to change policy, but all I get are run-around emails to sign and send paperwork, work, etc Maybe I should just stop the debit order and cancel and go to another institution that would love my business! pathetic service from Discovery!
Helpful (0)
Replies (8)0
Replies (8)
Discovery Life's replyOfficial
14 May 2025, 12:25Hi Michael Y
Thank you for raising your concerns with us. We are investigating your complaint and will provide feedback via email.
Regards,
Discovery Life
Thank you for raising your concerns with us. We are investigating your complaint and will provide feedback via email.
Regards,
Discovery Life
Discovery Life's reply14 May 2025, 12:25
Official
Hi Michael Y
Thank you for raising your concerns with us. We are investigating your complaint and will provide feedback via email.
Regards,
Discovery Life
Thank you for raising your concerns with us. We are investigating your complaint and will provide feedback via email.
Regards,
Discovery Life
mY
michael Y's updateReviewer Update
18 May 2025, 17:581 WEEK LATER AND STILL NO FEEDBACK!!
DISCOVERY LIFE DON'T CARE!!! THEY ADVERTISE LIKE THEY GIVE A DAMN!
DISCOVERY LIFE DON'T CARE!!! THEY ADVERTISE LIKE THEY GIVE A DAMN!
mY
michael Y's update18 May 2025, 17:58
Reviewer Update
1 WEEK LATER AND STILL NO FEEDBACK!!
DISCOVERY LIFE DON'T CARE!!! THEY ADVERTISE LIKE THEY GIVE A DAMN!
DISCOVERY LIFE DON'T CARE!!! THEY ADVERTISE LIKE THEY GIVE A DAMN!
Discovery Life's replyOfficial
19 May 2025, 08:31 Hi Michael Y
Kindly check your email, as we have been in contact since 14 May 2025 and are still awaiting your response.
Regards,
Discovery Life
Kindly check your email, as we have been in contact since 14 May 2025 and are still awaiting your response.
Regards,
Discovery Life
Discovery Life's reply19 May 2025, 08:31
Official
Hi Michael Y
Kindly check your email, as we have been in contact since 14 May 2025 and are still awaiting your response.
Regards,
Discovery Life
Kindly check your email, as we have been in contact since 14 May 2025 and are still awaiting your response.
Regards,
Discovery Life
mY
michael Y's updateReviewer Update
19 May 2025, 12:46Quick to debit me R8500K PER MONTH!
But when I need to speak to a senior manager, all you do is send a quick HelloPeter so I can check emails?
Luke warm service again!
you are not the only institution that gives life policies!
Big salaries for legal ******! i see how you work!
But when I need to speak to a senior manager, all you do is send a quick HelloPeter so I can check emails?
Luke warm service again!
you are not the only institution that gives life policies!
Big salaries for legal ******! i see how you work!
mY
michael Y's update19 May 2025, 12:46
Reviewer Update
Quick to debit me R8500K PER MONTH!
But when I need to speak to a senior manager, all you do is send a quick HelloPeter so I can check emails?
Luke warm service again!
you are not the only institution that gives life policies!
Big salaries for legal ******! i see how you work!
But when I need to speak to a senior manager, all you do is send a quick HelloPeter so I can check emails?
Luke warm service again!
you are not the only institution that gives life policies!
Big salaries for legal ******! i see how you work!
Discovery Life's replyOfficial
19 May 2025, 16:35Hi Michael
I’ve been unable to reach you on the contact number provided. Kindly refer to my emails from last week as well as the one sent this afternoon regarding the outstanding information required to finalise your request. Once we receive the necessary details, we’ll proceed with completing the changes.
Regards,
Discovery Life
I’ve been unable to reach you on the contact number provided. Kindly refer to my emails from last week as well as the one sent this afternoon regarding the outstanding information required to finalise your request. Once we receive the necessary details, we’ll proceed with completing the changes.
Regards,
Discovery Life
Discovery Life's reply19 May 2025, 16:35
Official
Hi Michael
I’ve been unable to reach you on the contact number provided. Kindly refer to my emails from last week as well as the one sent this afternoon regarding the outstanding information required to finalise your request. Once we receive the necessary details, we’ll proceed with completing the changes.
Regards,
Discovery Life
I’ve been unable to reach you on the contact number provided. Kindly refer to my emails from last week as well as the one sent this afternoon regarding the outstanding information required to finalise your request. Once we receive the necessary details, we’ll proceed with completing the changes.
Regards,
Discovery Life
mY
michael Y's updateReviewer Update
20 May 2025, 11:37Discovery lukewarm response (no surprise!!)
Why make an effort?
call center, do not explain how the quote works until you send the quote with 100 admin requirements (why don't you tell us before the quote or change what needs to be done)
going to social media to explain how discovery locks you in and will;l never help when you need it the most (ONE BIG ****)
Why make an effort?
call center, do not explain how the quote works until you send the quote with 100 admin requirements (why don't you tell us before the quote or change what needs to be done)
going to social media to explain how discovery locks you in and will;l never help when you need it the most (ONE BIG ****)
mY
michael Y's update20 May 2025, 11:37
Reviewer Update
Discovery lukewarm response (no surprise!!)
Why make an effort?
call center, do not explain how the quote works until you send the quote with 100 admin requirements (why don't you tell us before the quote or change what needs to be done)
going to social media to explain how discovery locks you in and will;l never help when you need it the most (ONE BIG ****)
Why make an effort?
call center, do not explain how the quote works until you send the quote with 100 admin requirements (why don't you tell us before the quote or change what needs to be done)
going to social media to explain how discovery locks you in and will;l never help when you need it the most (ONE BIG ****)
mY
michael Y's updateReviewer Update
21 May 2025, 10:52Can you please email me the correct page to sign?
Page 16 again is not the correct page as you discussed yesterday!
or send me documents to cancel the whole R8500 MONTHLY POCLU AND LET ME MOVE TO MOMENTUM!
Page 16 again is not the correct page as you discussed yesterday!
or send me documents to cancel the whole R8500 MONTHLY POCLU AND LET ME MOVE TO MOMENTUM!
mY
michael Y's update21 May 2025, 10:52
Reviewer Update
Can you please email me the correct page to sign?
Page 16 again is not the correct page as you discussed yesterday!
or send me documents to cancel the whole R8500 MONTHLY POCLU AND LET ME MOVE TO MOMENTUM!
Page 16 again is not the correct page as you discussed yesterday!
or send me documents to cancel the whole R8500 MONTHLY POCLU AND LET ME MOVE TO MOMENTUM!
Discovery Life's replyOfficial
21 May 2025, 15:46Your complaint has been resolved, and formal feedback was emailed to you.
Regards,
Discovery Life
Regards,
Discovery Life
Discovery Life's reply21 May 2025, 15:46
Official
Your complaint has been resolved, and formal feedback was emailed to you.
Regards,
Discovery Life
Regards,
Discovery Life