Pathetic service

My Name is Mrs Juta, I have taken out a life cover in 2011, my premiums have increased over the years, and its come to a point were i can not afford to continue with this cover, i have invested so much of money on this life cover and really do not want to cancel as i will not get any of my premiums back. i have been trying to get Discovery to help me since October 2019, to keep my premium stable, with 0 increase on cover as well as premium.

I have been liasing with Charlotte Jainarayan, one of Discoveries Business Conservation consultant. she had done a quote for me which allowed me to have a life cover of R1.5 mill for the standard premium of R400 a month. i had accepted that and had a new health test done. Nothing had drastically changed compared to 2011. however i had been declined on your systems to finalize my cover.

I have tried on numerous occasions calling discovery to see why this had declined, and nobody seems to have an answer for me. This really a pathetic service from such a huge company, as not only do i have my life cover with you guys, i also have medical aid cover with the company.

I urgently require some kind of clarity on this matter, and if nobody can help me, then i will be taking this up directly with an ombudsman.

you can contact me on ***. regrading this matter.