PATHETIC SERVICE

I have received the worst service from Discovery life.

My life policy was due to increase in December 2019 from 475 to 509. 509 was deducted. However my premium for January was 552. I realised that this might have been due to my company giving us a compulsory vitality benefit and I received a phone call in December from Discovery in order to activate the benefit which I was told I should expect.

On 14 February 2020 I wanted to cancel my policy as we use the same policy at work and I was advised that I can just continue the policy when I leave the firm. I spoke to a lady called Jareesha Vengetas and she advised me to keep my policy but that I could reduce it. I also wanted to get my husband a policy and she advised me to add him onto my personal one and the final premium would be over R200 for the both of us. She further added that they would cancel vitality as it was an error and should come off my group life and that at the beginning of March the new policy will kick in. There were issues with one of my forms and I sent it in but it should have at least been actived in April.

I received no feedback from anyone until I contacted discovery again on 25 March 2020 and spoke to a lady called Zanele Mbele and I explained everything to her. She sent me a refund form for vitality and a medical form for my husband to complete and I sent those through. However I have received nothing to date. No reduction in policy, no refund for vitality and no added benefit for my husband.

On 25 May 2020 I received a call from a lady called Megan and honestly I wanted to call to cancel finally on that day but I was told by her that they would assist me and refund me my premiums from February as that's when my new policy should have started. I decided to not cancel and wait but I received no follow up calls from her or anyone else. I believe this was done intentionally so that discovery could use the 1 month notice period excuse and get more money from me.

I have been so patient with discovery and I honestly thought you were the best but you have disappointed me in so many ways. When I eventually decided to call in and cancel again on 4 June I spoke to the cancelation consultant and told her that if I do not receive any feedback by close of business that day I would cancel and I still received no feedback, which shows how patient I am and how many times I was willing to give discovery a chance. The service has honestly been pathetic and I am thoroughly disappointed. And I will reverse my debit order should you decide to take the premium. I am so sick of Discovery life!