Pathetic Service

<p>In June this year I took out a life policy with Discovery. I selected an option without Vitality. When my first payment went through I found that they added the vitality anyway which made the monthly premium higher. I contacted discovery and after nearly a 2 moths struggle they managed to cancel the vitality, but suddenly my policy according to them has been active since August although I have been paying for the policy since June. Recently I have been retrenched and my employer cancelled my medical aid with discovery. Shortly after this, I received an email informing me that my life policy will go up and Vitality will be added because of this. On the 10th of October, I contacted Discovery and requested the policy to be cancelled. I was informed that I have to send through a cancellation letter, which I did that same day. It has been 8 days since I sent through the cancellation letter. No one has phoned me regarding the cancellation yet. Today an agent phoned me informing me that I am in arrears. I would like someone to please tell me why I am in arrears, why my policy start date shows 1st of August even though I have been paying for it since June and why my policy has not been cancelled as I requested. I have never had so much issues or such astonishing pathetic service from any institution.</p>