Pathetic emails, no service, jumping through hoops

Normally in an instance like this I wouldn't complain about Discovery's poor attitude to customers and this is to discovery n general. However as a customer that support Discovery so send emails that read like phishing ****s, and when I send a response see below, Facebook comment, you don't even respond. Then we as a customer that pays the discovery group in excess of R12000 a month must run around like a headless chicken for you.<br> <br> The chap in the call cell really went out of his way to try help, and I thank him for that, he deserves a commendation.<br> <br> For the rest, your useless email reading staff that should be responding to emails with decent answer. Responding is called customer service in the business world, in a personal world its called a common decency.<br> <br> I would like a contact person where I can send the bill for the 45 minutes I spend in a bank queue getting your proof that I indeed am the account holder. That's R360 for the 45 minutes of my work day you wasted, Maybe you can add the 25 minutes it cost me to contact you, isn't that your job.<br> <br> Lastly, I still after a week have still not been told how much that the Payback is, how PATHETIC is that!<br>