cC
chenise C

1 reviews | Active since May 2016

18 May 2016, 10:17

Pathetic Customer Service

<p> i first started enquiring about discover life in march this year, i signed all the documents and was hapy to hear that i would be joinung discovery on the 1st of may. on the 25th of april i saw the advertised promo that discovery was running about 50%off life premius. my consultant ashvaanth mahabeer was useless, no one ever called to assist me, today i called and was told i dont qualify because i joined in march, another consultant said it does show i joined in may, but my advisor only logged the query on the 06-05-16 , he did nothing from the 15-04-16 till then, i still have no answers and i am FURIOUS! consultants are not helpful, no one cares, no one bothers to call or email back, but sure as hell - they debited my account on time!!!</p> <p>. im considering terminating my policy ASAP. i have emails to prove alll this</p>

0
Replies (3)
cC
chenise C's update18 May 2016, 10:21
Reviewer Update
By the way, i took the time to email my advisor when i heard about the promo to ask him to explain more to me and to advise how i can obtain the discount. i still dont know how it works either, i emailed him about this on the 15-04-16
Discovery Life
Discovery Life's reply18 May 2016, 10:45
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback via email.

Regards

Habibah
Discovery Life

Discovery Life
Discovery Life's reply20 Jul 2016, 12:47
Official

Your complaint has now been resolved.

A formal resolution letter has been forwarded to you via email.

Regards,

Habibah
DISCOVERY LIFE