IM
Izelle M

1 reviews | Active since Jan 2018

24 Oct 2023, 11:39

Pathetic cancelation of policies after ONE unpaid premium

I have been paying for my 3 children`s policies for years now and unfortunately had to change banking details recently due to change of bank. It has been a month now and I AM STILL NOWHERE!!!!The policies have apparently lapsed due to non payment of ONE premium, yes only One, and I have spoken to the very clever consultants at Discovery myself after getting nowhere and all of a sudden i must now pay FOUR premiums to have the policy re-instated. What a load of bogus!!!!I am only two premiums in arrears due to the delay in service but I must now pay FOUR??????????? Why can`t the policies be reinstated with normal premiums and a double in December as I have requested a month ago?????

0
Replies (2)
Discovery Life
Discovery Life's reply24 Oct 2023, 13:41
Official
Thank you for raising your concerns with us.

We are investigating your complaint, and we will provide feedback via email.

Regards

Habibah
Discovery Life
Discovery Life
Discovery Life's reply02 Nov 2023, 17:43
Official
Your complaint is now resolved, and formal feedback has been sent to you.

Regards

Habibah
Discovery Life