pathetic

<p>i took out a life policy with discovery as well as vehicle insurance and my medical aid was suposed to start in january. i had a bit of a work related issue which caused a major financial set back so i asked the discovery representative from pietermaritzburg by the name of shaista mohammed to cancel my policies so that there would be no debits going of my account for december and i did this via whattsapp giving her adequate time to cancel. on the 29th of december the debits go off, 2 were reversed due to insufficient funds and the others went through. that put me in a terrible financial predicament on my birthday ajmnd also incurred bank charges for the reversals as well as a negative bank rating due to reversals because discoveries staff and representatives are ******** and incapable of doing their jobs. i whattsapp her yet again and she simply says that she is on leave and i must wait, i should rather sit with a problem because of her incompetence and she still has the audacity to tell me that she did not cancel cos she thought that there woukd be no funds so would reverse and claims that there are no bank charges for reversed debits. what type of ********, stupid people does discovery employ to advise us who cant perform duties and does not mind inconveniencing the very people who pay their salaries and who do not know the very basics of finances? she still had the nerve to tell me that its fine if i go to the ombudsman. if all of this was over a cancellation, what would the outcome have been for a claim?then i was being charged for vitality which i was unable to usee because still no card.</p>