Parental claim dragging from July 2023 and my kids education plan not activated due to this-I’m angry now!!!

I don’t even know where to start, it’s November 2023 the 14th today, I submitted a parental claim in July 2023, and it’s been going up and down with no resolution, without typing a long story, I’m not very impressed right now, I submitted documents with medical reports I had for my dad to the financial advisor in July, he send me a mail ref no and said he submitted, from July discovery is asking me for medical reports and I’ve been asking what type of medical reports are they asking for because I gave them what I have and isn’t that sufficient, those reports were taken from the hospital file, there is operation consent form to amputate the leg, lab report, notes from doctor etc , so I asked what more are they looking for, every email they keep asking for this and I keep asking what is wrong with the reports I submitted, if that’s not what they are looking for them what are they looking for, nobody explains - they have also asked that a Dr completes a certain doc, the doctors that operated my dad are no longer working at that hospital, I can’t find them, the hospital said they don’t know where they moved to, this op was done in 2012/2014 so where just I find those doctors to complete this form, I tried two other GP and asked if they can help us complete the form but they couldn’t , I let discovery know all this and I asked if they can refer us to their own doctors then who can help us complete the forms but there is no response to that yet they keep asking me to get those docs completed by a Dr, I’ve already said I can’t get any doctor to complete this so refer us to your own doctors, I decided to complete myself the parts where it is asking if my dad can physically do or not do certain things and submitted that with my bank statement, our ID copies etc, they still come back asking for my ID doc but my ID is on the same page as my old man’s id so how did u get his copy and not mine yet they are on one page??- and you are still ignoring my request that u just send us tk your own doctors so they can assess if my dad can physically do or not do the things on the paper ??

What annoys me the mist is that my children’s global education cannot be activated in my life policy pending this claim to be finalised, this is what my FA told me but I don’t understand what does the global education have to do with a parental claim?? Now that you are dragging this life claim , what happens if I die tomorrow,God forbid and the global education is not active , so my kids are doomed because of this ??

Guess what ?only last week I’m told there was never any medical reports on my initial claim submitted in July by my financial advisor, I also don’t understand why would he not submit those cause everything was in one email to him, been asking him to foward me that email and I have not heard from him, he either just don’t respond or say he will get back to me and that’s it

I’m unhappy, bern with discovery with all their products for many years, I’m a pro discovery member but when you make me unhappy you really make sure you extremely make me unhappy

Can we resolve this please !! Intact can you activate my children’s education policy asap, why must it be in hold over a parental claim, if I can just get shot or get in an accident or whatever, and this thing is not active it is your fault you will have to go or it because it is not active until now because of you

I’m angry, can the ceo or anyone with power at that life department please help me, you have kids too I hope and you would want to leave them with no education or anything, if not for me then do this for my kids - pleaaaaase can we resolve this asap, in fact pls make my education plan active for my kids I don’t understand why this must wait for the life claim to finish - we are ending the year going back and forth with this,