Our mistake, your inconvenience

<p>I cancelled a policy 3 days after accepting it. Discovery then still asked me to complete forms, even though this was unnecessary due to the fact that I was still well within my cooling-off period. I did it anyway, and received confirmation that the policy will be cancelled before inception. To my surprise, the premium was still deducted from my bank account. When I asked about this, I just received some more forms to complete so that I can be refunded. No apology, no accountability. Why must I be inconvenienced for your incompetence? I want my refund, and I will NOT complete any more forms. You sort out your own mess and quickly please.</p> <p> </p>